Andrew Crooks, Regional
General Manger
Andrew Crooks has over 20 years of experience in
the health care industry. His early career
was spent in various underwriting and financial management
roles throughout the Southeast and Mid-Atlantic regions. Following
a series of promotions, he was appointed Vice President
and Executive Director of Prudential HealthCare’s
North Florida and Central Florida operations. His
responsibilities included development and growth
of exclusive, affiliated medical groups, network
development, management of claim and customer service
operations, regulatory compliance, sales and marketing. He
held this position for over 10 years earning the
first Health Maintenance Organization (HMO) accreditation
given by Joint Commission on Accreditation of Healthcare
Organizations (JCAHO) in 1988, and recognition by
U.S. News & World Report as one of the top 20
HMO’s in the nation in 1996.
Subsequent to the Aetna U.S. Healthcare acquisition
of Prudential HealthCare, Andrew was retained to
lead all integration management activities for the
Southeast operations.
For the past five years, Andrew has served as President
and General Manager of CIGNA's Florida and Caribbean
operations providing services to over one million
covered lives.
Scott Evelyn, President and General Manager
– CIGNA HealthCare of Florida
Scott Evelyn brings more than 20 years of extensive leadership
experience to his role at CIGNA. In 1997 he co-founded the Benefit
Management Group (BMG) in South Florida and served as CEO until its
acquisition by Arthur J. Gallagher in 2006. Upon the acquisition, he
remained engaged and served as the organization's area executive vice
president.
Prior to the start of BMG, Scott spent six years with Blue Cross Blue
Shield of Georgia in roles of increasing responsibility as local market
manager, regional vice president and president and CEO of Healthcare
Partners of Southeast Georgia. In the early phase of his career, he held
sales and sales management positions with Lincoln National Life, United
Healthcare and Employee Benefit Plans, Inc.
Scott holds Bachelor of Science degree from Florida State University and
is actively involved in his community, as well as numerous charities and
non-profit organizations including Healthy Mothers Healthy Babies,
American Lung Association, Cystic Fibrosis Foundation, Susan G. Komen
for the Cure, amongst others.
Dean Mirabella, Vice President of Sales,
North Florida
Dean Mirabella joined CIGNA’s Tampa Sales Office
in 1995 as a New Business Manager for the Commercial
segment. After three successful years in
the New Business sales position, Mirabella was
promoted to Sales Manager for the Tampa, Orlando
and Jacksonville markets and also became part of
the Senior Management team for Florida and Puerto
Rico.
Mirabella successfully built a strong Sales and
Account Management team, which produced some of
the best results in the country for two straight
years. Dean
was then promoted to Director of Sales and asked
to lead the Existing Business Middle Market team
in 2000. Today he manages both the New Business
and Existing Business teams for CIGNA's regional
segment 50-5,000 lives. Prior to joining
CIGNA, Mirabella was with MetLife where he spent
several years selling their Group Health, Individual
Life and Disability products.
Mirabella graduated from the University of South
Florida with a Bachelor’s degree in Economics.
Pam Serrani, Director of Client Management
Pam Serrani joined CIGNA in May of 2006 as the
Director of Client Management with responsibilities
including retention, implementation and broker
and customer satisfaction. She brings a wealth
of experience to CIGNA in this role. Pam began
her career in health care in 1978 when she entered
Prudential Insurance Company’s employ as a Medical Claim
Examiner. Pam mastered all aspects of processing
claims and was promoted to Claim Manager for a
Multi-Claim Division consisting of both National
and Middle Market accounts. She then moved
into National Accounts as an account executive
to manage National clients from Sales to Service.
In 1999, with the acquisition of Prudential to
Aetna, Pam assumed the role of Project Director
and participated in the consolidation of Prudential’s
44 claim and customer service divisions to four
National Service Centers. Previously in 2000,
she assumed responsibility of Director of Middle
Market Sales and Service for Northern New Jersey. In
2002, Pam moved to South Florida in the position
of Director of Account Management for United Healthcare
and joined CIGNA in 2006.
Dennis Goldstein, Director New Business Sales, South Florida
Dennis joined the CIGNA Sunrise Sales Office on October 6, 2008 as the Director of New Business Sales for the middle market in South Florida. Dennis comes to CIGNA with extensive experience in sales, account management, and operations in the healthcare industry. He was a principal with Benefit Management Group (BMG) from their establishment in 1997 through their acquisition by Arthur J. Gallagher in 2007. Prior to BMG, he was a sales executive with Blue Cross and Blue Shield of Georgia in Savannah where he was raised. He currently resides in West Palm Beach with his wife and three children
