Employee Assistance Program

Features & Benefits

CIGNA's assistance and work/life support programs provide confidential assistance, information and resources any time, any day to help resolve life's challenges.

As an entry point into the health care system and a resource for health and well-being issues, the programs average almost three referrals for services per call. That keeps individuals healthier, more productive and focused.

And three of every four callers have their issue resolved in just one phone call, reducing their absence from work without using additional benefits or quickly directing them to the right care, in the right setting.

With the option of telephonic consultation or face-to-face visits, you have the choice that is right for your business to achieve a healthy, productive workforce.

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How it Works

Expert Assistance

Anytime an individual needs us, help is just a phone call away. And during that first call, we work with members to assess the source of their challenges and provide the information and referrals they need to move toward resolution of that challenge. Key features of our telephonic consultation include:

Action-planning discussion

Benefit information

Educational resources

Direction to online tools such as a resource library, coaching modules and provider search

Information on discounts on health products and services

Email and text reminders about medications and appointments

For those members who need more specialized guidance, we also connect inviduals with face-to-face assistance from a national network of nearly 18,000 specialists who are specially trained to deal with specific challenges. Face-to-face packages include telephonic support and a wealth of online information and resources.

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Work/Life Services

Sometimes, day-to-day demands get in the way of leading a balanced life. Work/life services can help employees and members of their household overcome challenges with resources and referrals to an assortment of services.

Members also have access to wellness seminars, online self-assessments, FAQs and an article library. Our service level options provide the option for online support or discussions with a work/life consultant.

Resources cover a range of topics, including:

• Child Care
• Senior Care
• Prenatal Care
• Summer Care
• Special Needs
• Legal Issues
• Financial Consultantion
• Identity Theft Assistance

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Employer Advantages

An Avenue To a High-Performing Workforce

A healthier, happier workforce that is more productive and supported by one tool. Assistance and work/life support services offer you:

• A cost-effective way to address workplace and personal challenges before they turn into situations that negatively impact employee health and productivity.
• A chance to give your employee a personal advocate to assist them in overcoming their personal challenges.
• Reduced sick leave and turnover, increased morale, contained costs and a healthier, more balanced workforce.

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