One-Stop-Shop For All Prescription Needs
CIGNA Tel-Drug is the mail service/home delivery pharmacy of CIGNA HealthCare. Filling more than six million prescriptions a year, we are focused on maintaining high standards of customer care, quality and accuracy. CIGNA Tel-Drug provides innovative, industry-leading prescription drug dispensing services at a savings for you. As a mail service pharmacy, we primarily dispense maintenance prescription medications including medicines used for High Cholesterol, Diabetes, High Blood Pressure, Heart Disease, Asthma, Arthritis, Allergies, Birth Control and more.
Effective usage of our mail service pharmacy can lower pharmacy costs and provide members with a reliable and convenient alternative.
Next (How It Works) >
Fast Delivery To Your Front Door
The Home Delivery Pharmacy Program is a convenient alternative to a retail pharmacy. As a member, you will experience prompt, confidential delivery to your home or other preferred location. You'll have 24-hour access to prescription order information and lower out-of-pocket expenses. You can order by mail, phone or online.
CIGNA Tel-Drug offers you accurate dispensing, FDA approved medications, 24-hour refill ordering, and a responsive customer service team who understand the importance of proactive assistance and confidential communication.
Next (Cost Example) >
Employer Advantages
The Advantages of Tel-Drug Include the Following:
- Tel-Drug encourage the use of generics, saving you and your employees money
- The employee can get a 90-day supply of generic drugs at mail for the same copay that would be charged for a 60-day supply at retail
- Tel-Drug offers better discounts than retail pharmacies on brand medications
Even More Benefits:
- 24-hour access to emergency pharmacy services
- Automated, 24-hour telephone access for ordering prescription refills
- Quality-conscious program with exceptionally high standards of customer service
- Enhanced member convenience and satisfaction through the program's focus on maintenance drugs and prompt home delivery
- Easy-to-use mail ordering kit sent directly to the member
- Available with CIGNA HealthCare Managed Pharmacy programs
Next (Support) >
The Home Delivery Pharmacy Program is a convenient alternative to a retail pharmacy. Your employees will experience prompt, confidential delivery to their home or other preferred location. They will have 24-hour access to prescription order information and lower out-of-pocket expenses. They can order online, by mail or by phone.
CIGNA Tel-Drug offers you accurate dispensing, FDA approved medications, 24-hour refill ordering, and a responsive customer service team who understand the importance of proactive assistance and confidential communication.
Next (Options) >
CIGNA Tel-Drug is available to all employees. This service is recognized as a convenient adjunct to any employee health care/pharmacy plan. Providing options is what CIGNA is all about.
- Mail order convenience for maintenance medications
- Direct home delivery of up to a 90-day supply at a time
- Deep discounts and competitive pricing
- Innovative, industry-leading dispensing procedures
- Comprehensive Drug Utilization Review
- Toll-free customer service
Next (FAQ) >
FAQ
Can anyone use CIGNA Tel-Drug?
Yes. CIGNA HealthCare members pay only a copayment for their covered medications, while those without prescription benefit coverage pay a cash price. The only people who cannot receive their maintenance medications through CIGNA Tel-Drug are those living outside the U.S. or those admitted to an in-patient facility.
How do I contact the Customer Service Department at CIGNA Tel-Drug?
Our website and Interactive Voice Response (IVR) system are available 24-hours a day, seven days a week. You can also call 1.800.TELDRUG (1.800.835.3784). For an international call, dial 1.605.373.0100 during normal business hours. If you are hearing impaired, you may call CIGNA Tel-Drug's TDD line at 605.373.4859 and leave a message 24-hours a day, seven days a week. A CIGNA Tel-Drug associate will return your call within one business day, or on the following Monday if you called over the weekend.
What are CIGNA Tel-Drug's normal business hours?
Monday - Friday: 7 a.m. - 10 p.m. CST
Saturday: 8 a.m. - 5 p.m. CST
You can call during these hours to speak with a CIGNA Tel-Drug associate or pharmacist. Pharmacists can be paged after hours in urgent situations, however, in the event of a medical emergency, please contact your doctor or local emergency services.
Our website and Interactive Voice Response (IVR) system are available 24-hours a day, seven days a week.
How can I place a new or refill order with CIGNA Tel-Drug?
There are three ways to order:
- By mail
Send us the original prescription, a completed order form (available online and payment by check, money order or credit card. Be sure to include your Member ID number (check your CIGNA HealthCare card). Mail to:
CIGNA Tel-Drug
PO Box 1019
Horsham PA 19044
- By phone
Call us at 1.800.285.4812 or 1.605.373.0100 (for international calls) during normal business hours. Select option one. Have your Member ID, prescription information, prescriber's contact information and credit card information ready when you call.
- Online
Follow the prompts, and submit your order at your convenience. Have your credit card handy and be sure to include your Member ID number (found on your CIGNA HealthCare card.) We'll contact the prescriber to obtain your prescription. If placing your order online, it is not required that you mail in a paper prescription. Note: Selecting this option could delay filling your new prescription by up to seven days, depending on how quickly we receive a response from your prescriber. Refills are processed immediately.
I'd like to order my prescription medications through CIGNA Tel-Drug, but I just recently filled a prescription at my local drug store. What can I do?
Call CIGNA Tel-Drug at 1.800.285.4812 or 1.605.373.0100 (for international calls). Choose option one to speak with a QuickSwitch® associate. QuickSwitch® is a program that offers new members an opportunity to make the transition from a retail pharmacy to CIGNA Tel-Drug. The associate will contact your prescriber and request a new prescription. CIGNA Tel-Drug will begin processing your order as soon as the new prescription is received.
What do I do if I experience technical difficulties while submitting an order and am unsure if my order was placed?
If you do not receive a confirmation e-mail within 24 hours of placing your order, please check the order status online. If your recently placed order does not appear, call us at 1.800.Tel.Drug (835.3784). For international calls, dial 1.605.373.0100. Placing additional orders for the same medication prior to receiving your confirmation e-mail may create duplicate orders and delay processing time.
Are the medications I receive from CIGNA Tel-Drug the same quality medications that I would get from a retail pharmacy?
Yes. CIGNA Tel-Drug sends quality, FDA-approved medications directly to your door.
How soon will I receive my order?
Please allow 7 to 14 days for in house processing from the date your original valid prescription was received. Refills and specialty orders (those requiring refrigeration, etc.) typically take less time to receive. For faster shipping, you can request overnight or second-day delivery for an additional fee. Paying the additional fee will speed up the shipping process but the order-processing time will remain the same.
Can I use my credit card to cover my copayment?
We accept the following major credit cards for prescription and refill copayments:
American Express
Discover
Master Card
Visa
Please note: If your insurance plan covers the entire cost of the medication and you do not have a required copayment, your credit card will not be charged. If you order by mail, you can also pay by check or money order.
Can I order the generic equivalent of a brand-name medication?
Unless the prescriber signs on the "Dispense as Written" line or writes "Brand Necessary" (or something similar) in his or her own writing, your prescriptions will be filled with a generic medication. Selecting a brand-name drug may increase your copayment.
Next (Features & Benefits) >
